RB, Time Warner working to settle

first_imgThe letter states that Time Warner will reimburse the city for half of its cost to defend the lawsuit, to a cap of $12,500. And the city, in turn, will temporarily suspend the fines during discussions and withdraw them if an agreement is reached. The letter also says Time Warner could refile its case if both sides are unable to resolve their differences. Time Warner spokeswoman Patti Rockenwagner said in a statement Thursday the company is “pleased with the progress we’ve made in working with the city of Redondo Beach” and “committed to providing our customers with excellent customer service.” [email protected] local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREWhicker: Clemson demonstrates that it’s tough to knock out the champAfter an appeal to the City Council was ruled out by city staff, Time Warner took the issue to Los Angeles Superior Court, where both sides were scheduled to appear Thursday. But days earlier, Time Warner had agreed to withdraw the suit so both sides could work out a firm settlement. “We worked real hard in the days before we were supposed to be in court to come up with some sort of a framework to resolve those differences,” City Manager Bill Workman said. “Both Time Warner and the city believe customer service is the highest priority.” According to the Dec. 18 letter signed by Workman and Ron Boyer, a Time Warner network engineer, the company has agreed to turn over regular customer service reports and establish a process in which it shares financial information. The city of Redondo Beach and its cable provider have agreed to try to resolve a legal dispute over tens of thousands of dollars in unpaid fines. The city billed Time Warner Cable for roughly $61,000 in damages this year after concluding the company failed to meet customer service mandates. Since Redondo transferred its franchise in 2006 from Adelphia Communications to Time Warner, city officials said the company skipped submitting monthly records on call volumes and wait times. When officials released the data last month, it showed Time Warner repeatedly fell short of a mandate that 90 percent of the calls are answered within a 30-second time frame. last_img read more